My Social Signature - Master Terms and Conditions

Effective Date: October 19, 2025
Last Updated: October 19, 2025

Company: My ARL Ventures LLC, doing business as My Social Signature
Website: www.mysocialsignature.com
Contact: [email protected]

TABLE OF CONTENTS

General Terms and Conditions

Communications and TCPA Compliance

Product-Specific Terms

Professional Website-as-a-Service

Local Search Engine Optimization (Google Business Profile)

Hybrid Bundle - Complete Local Presence

Payment and Billing Terms

Intellectual Property Rights

Privacy and Data Protection

Limitation of Liability

Dispute Resolution and Governing Law

General Provisions

1. GENERAL TERMS AND CONDITIONS

1.1 Acceptance of Terms

By accessing our website, purchasing our services, or submitting any information through our platform, you ("Client," "you," or "your") agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our services or website.

These Terms and Conditions constitute a legally binding agreement between you and My ARL Ventures LLC, doing business as My Social Signature ("Company," "we," "us," or "our").

1.2 Modifications to Terms

We reserve the right to modify, amend, or update these Terms and Conditions at any time. Material changes will be communicated to active clients via email at least thirty (30) days prior to the effective date of such changes. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

The most current version of these Terms and Conditions will always be available at www.mysocialsignature.com/terms.

1.3 Eligibility

To use our services, you must:

Be at least 18 years of age

Have the legal authority to enter into binding contracts

Provide accurate and complete information during registration and throughout your use of our services

Be a legitimate business entity or individual operating a lawful business

We reserve the right to refuse service to anyone at our sole discretion.

1.4 Account Registration and Security

When you create an account or purchase services, you agree to:

Provide accurate, current, and complete information

Maintain and promptly update your account information

Maintain the security and confidentiality of your login credentials

Notify us immediately of any unauthorized use of your account

Accept responsibility for all activities that occur under your account

You are solely responsible for any and all activities conducted through your account, whether authorized by you or not.

1.5 Prohibited Uses

You agree not to use our services for any unlawful purpose or in any way that:

Violates any federal, state, local, or international law or regulation

Infringes upon the intellectual property rights of others

Transmits or promotes illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content

Impersonates any person or entity or misrepresents your affiliation with any person or entity

Interferes with or disrupts our services or servers

Attempts to gain unauthorized access to our systems or other users' accounts

Uses automated systems (bots, scripts, scrapers) without our express written permission

Collects or harvests personal information about other users

Engages in any form of spam, unsolicited advertising, or commercial solicitation

We reserve the right to immediately suspend or terminate services for any violation of these prohibited uses.

2. COMMUNICATIONS AND TCPA COMPLIANCE

2.1 Consent to Electronic Communications

By providing your email address, phone number, or other contact information to My Social Signature, you expressly consent to receive electronic communications from us, including but not limited to:

Service-related emails and notifications

Account updates and security alerts

Billing and payment confirmations

Marketing and promotional communications

Surveys and feedback requests

Technical support communications

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

2.2 Telephone Consumer Protection Act (TCPA) Compliance

EXPRESS WRITTEN CONSENT TO CALLS, TEXT MESSAGES, AND AUTOMATED COMMUNICATIONS:

By providing your telephone number(s) to My Social Signature and clicking "I Agree," "Submit," "Purchase," or similar affirmative action, you provide your express written consent to receive telephone calls, text messages (SMS/MMS), and prerecorded or artificial voice messages from or on behalf of My Social Signature at the telephone number(s) you have provided, including your wireless/mobile telephone number, using an automatic telephone dialing system or an artificial or prerecorded voice, for:

Transactional and Service-Related Communications:

Order confirmations and service updates

Appointment reminders and scheduling

Account notifications and security alerts

Billing and payment information

Technical support and customer service

Project status updates and delivery notifications

Informational Communications:

Tips and best practices related to your services

Important service announcements

Educational content about online presence and local search

Marketing and Promotional Communications:

Special offers and promotions

New product or service announcements

Invitations to events or webinars

Referral program information

You acknowledge and agree that:

Your consent is not a condition of purchasing any goods or services from My Social Signature

Message and data rates may apply to text messages, and you are responsible for all charges imposed by your wireless carrier

The frequency of messages may vary depending on your services and account activity

We may use automatic dialing technology and/or prerecorded or artificial voice messages

You are providing consent to communications sent to the specific phone number(s) you have provided, even if that number is registered on any state or federal Do-Not-Call list

You have the authority to provide this consent for all telephone numbers you submit to us

2.3 Opting Out of Communications

Email Communications: You may opt out of marketing emails at any time by:

Clicking the "Unsubscribe" link at the bottom of any marketing email

Emailing us at [email protected] with "Unsubscribe" in the subject line

Logging into your account and updating your communication preferences

Please note that even if you opt out of marketing emails, you will continue to receive transactional and service-related emails necessary for the administration of your account and services.

SMS/Text Message Communications: You may opt out of text messages at any time by:

Replying "STOP" to any text message from us

Texting "STOP" to the number from which you received messages

Contacting us at [email protected]

After you opt out, you will receive one final confirmation message. You may also receive messages confirming your opt-out request.

Phone Call Communications: You may opt out of marketing phone calls by:

Informing our representative during any call that you wish to be placed on our internal Do-Not-Call list

Emailing us at [email protected] requesting to be removed from call lists

Following the opt-out instructions provided during any automated or prerecorded call

Important: Opting out of marketing communications does not opt you out of service-related communications necessary to fulfill our contractual obligations or provide you with critical account, security, or billing information.

2.4 Message Frequency and Charges

Text Message Frequency: The number of messages you receive will vary based on your service plan and account activity. You may receive up to:

5-10 messages per month for service updates and notifications

2-4 messages per month for marketing and promotional content (if you have not opted out)

Additional messages as needed for time-sensitive account or billing matters

Carrier Charges: Message and data rates may apply. You are responsible for all charges from your wireless carrier. Please contact your carrier for information about your plan and any applicable charges.

Supported Carriers: Our SMS services are supported by major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Service availability may vary by carrier and location.

Help and Support: For help or support regarding text messages, reply "HELP" to any message or contact us at [email protected].

2.5 Changes to Communication Preferences

You may update your contact information or communication preferences at any time by:

Logging into your account on our platform

Emailing us at [email protected]

Calling us at the number provided in your service agreement

We will process preference changes within 10 business days of receipt. You may continue to receive messages during this processing period.

2.6 Communication Records

We maintain records of your consent to receive communications as required by law. By providing your contact information and using our services, you acknowledge that:

Your consent may be recorded for compliance purposes

You have provided accurate and current contact information

You will update your information if it changes

You are authorized to provide consent for the contact information submitted

2.7 Third-Party Service Providers

We may use third-party service providers to facilitate communications on our behalf. These providers are bound by confidentiality obligations and are only authorized to use your information as necessary to provide communication services to us. We remain responsible for ensuring TCPA compliance by our service providers.

3. PRODUCT-SPECIFIC TERMS

All services provided by My Social Signature are subject to these General Terms and Conditions in addition to the product-specific terms outlined below.

3.A PROFESSIONAL WEBSITE-AS-A-SERVICE

3.A.1 Service Description

The Professional Website-as-a-Service includes:

Professional template-based website design (up to 5 pages)

Web hosting on our secure platform

SSL security certificate

Domain connection and DNS management (client retains domain ownership)

Mobile optimization and responsive design

Basic on-page search engine optimization (SEO)

Integration with Google Analytics or platform analytics

Two (2) minor content edits per month (text/image updates, maximum 20 minutes of work each)

What is NOT Included:

Custom coding or application development

E-commerce functionality or payment processing integration

Advanced integrations (CRM, custom APIs, member portals, etc.)

More than 5 pages

Major design overhauls or template changes after initial launch

Content edits exceeding two (2) requests per month or 20 minutes per request

Professional copywriting or content creation services

Professional photography or videography

Advanced SEO services, backlink building, or ongoing SEO campaigns

Email marketing automation or campaign management

Social media management or advertising

3.A.2 Pricing and Payment

Setup Fee: $297 (one-time, non-refundable upon commencement of work)
Monthly Subscription: $97 per month, billed automatically on the same date each month

Sales Tax: Connecticut sales tax of 1% applies to website design, development, and hosting services for clients located in Connecticut, as required by Connecticut General Statutes §12-407(a)(37)(A).

Payment Terms:

Setup fee is charged immediately upon purchase

Monthly subscription begins on the date of purchase and renews automatically

All payments are processed through our secure payment processor

You authorize automatic recurring charges to your payment method on file

Prices are subject to change with 30 days' advance written notice

3.A.3 Client Responsibilities

You agree to provide:

Business logo and brand assets in usable digital formats (PNG, JPG, SVG, or vector files)

All website content including text, images, and media

Domain registrar access credentials for DNS configuration (if you own a domain)

Timely responses to information requests and approval requests (within 5 business days)

Accurate and current business information (hours, contact details, services, etc.)

Domain Ownership and Management:

You retain full ownership of your domain name

You are solely responsible for domain registration fees paid to your domain registrar

We will manage DNS settings only with your explicit authorization

We are not responsible for domain expiration, renewal failures, or registrar-related issues

If you do not own a domain, we can provide guidance on registration but cannot register domains on your behalf

Content Responsibility:

You represent and warrant that you own or have proper licenses for all content provided

You are responsible for ensuring content accuracy and legal compliance

You agree to indemnify us against any claims arising from your provided content

3.A.4 Project Timeline

Website Launch: Within 14 business days of receiving all required assets, content, and approvals

Minor Content Edits: Completed within 3-5 business days of request submission

Timeline Extensions: Timelines may be extended if:

Client delays providing necessary materials, approvals, or responses

Domain transfer or DNS propagation issues occur (beyond our control)

Requests exceed original scope and require additional development

Technical issues with third-party services (domain registrars, etc.)

We will communicate any anticipated delays promptly.

3.A.5 Scope Limitations and Additional Work

Requests beyond the included scope will require separate quotes and approval. Additional work includes but is not limited to:

Additional pages beyond the initial 5 pages

Major design revisions or template changes after launch

Custom functionality or coding

E-commerce setup or payment processing integration

Advanced integrations with third-party services

More than 2 content edit requests per month

Content edits exceeding 20 minutes of work per request

Content creation, copywriting, or professional photography

Migration of existing website content from another platform

Hourly Rate for Additional Work: Additional services will be quoted at our then-current hourly rate with approval required before work begins.

3.A.6 Subscription Terms and Cancellation

Billing Cycle:

Your subscription begins on the date of your first payment

You will be charged automatically each month on the same date

Subscription continues until canceled by either party

Cancellation Policy:

You may cancel your subscription at any time without penalty

Cancellation must be submitted in writing via email to [email protected]

Cancellation takes effect at the end of your current billing period

No partial refunds will be provided for unused portions of the current billing period

The setup fee is non-refundable under any circumstances

Upon cancellation, your website will remain active until the end of your paid period

Service Suspension for Non-Payment:

If automatic payment fails, we will notify you via email

Service may be suspended after 7 days of non-payment

A $15 reactivation fee may apply to restore suspended accounts

Website access will be restored within 24 hours of successful payment

We reserve the right to terminate service after 30 days of non-payment

3.A.7 Website Ownership and Data

Content Ownership:

You retain full ownership of all content, text, images, branding, and media you provide

We retain ownership of template designs, code structure, platform infrastructure, and proprietary development tools

Website Files and Export:

Upon cancellation, you may request a website export (HTML/CSS files) within 30 days

Export is provided "as-is" with no guarantee of functionality outside our platform

Certain platform-specific features may not function properly after export

After 30 days following cancellation, website files may be permanently deleted from our servers

We are not responsible for maintaining backups after service termination

Backup Responsibility:

We maintain regular backups as part of our hosting service

You are responsible for maintaining your own backups of critical content and data

We are not liable for data loss due to circumstances beyond our reasonable control

We recommend you periodically download copies of your website content

3.A.8 Hosting and Technical Terms

Hosting Platform:

Websites are hosted on our secure, cloud-based platform infrastructure

We utilize industry-standard security measures and SSL encryption

Uptime and Availability:

We strive for 99.9% uptime but do not guarantee uninterrupted service

Scheduled maintenance will be performed during off-peak hours when possible

We will provide advance notice of planned maintenance when feasible

We are not liable for downtime caused by platform provider issues, internet outages, DDoS attacks, or other circumstances beyond our reasonable control

Performance and Resource Limits:

Bandwidth and storage limits are subject to our platform's fair use policy

Websites generating excessive traffic or resource usage may require upgrade to higher-tier hosting

We will notify you if your website approaches resource limits

Continued excessive usage without upgrading may result in service throttling or suspension

Security:

SSL certificates are included and automatically renewed

We implement reasonable security measures to protect hosted websites

You are responsible for the security of your account credentials

We are not responsible for security breaches resulting from your failure to maintain credential security

3.A.9 Support and Maintenance

Included Support:

Email support for technical issues and content edit requests: [email protected]

Response time: Within 2 business days for support inquiries

Edit turnaround: 3-5 business days from receipt of request

Support hours: Monday-Friday, 9 AM - 5 PM Eastern Time (excluding federal holidays)

Support Exclusions:

Phone support (available as optional add-on service)

After-hours, weekend, or holiday emergency support

Training on website management, content management systems, or third-party tools

Issues related to your domain registrar, email provider, or other third-party services not under our control

Issues arising from unauthorized modifications to your website

Recovery from problems caused by your actions or third-party integrations

3.A.10 Website Standards and Compliance

Content Standards: You agree that your website will not contain, promote, or link to:

Illegal, fraudulent, defamatory, obscene, or offensive content

Content that infringes intellectual property rights of others

Malware, viruses, or malicious code

Spam, phishing attempts, or deceptive marketing practices

Adult content, gambling (where prohibited), or illegal substances

Hate speech, violence, or discriminatory content

Pyramid schemes, multi-level marketing (without proper disclosures), or get-rich-quick schemes

Legal Compliance:

You are solely responsible for ensuring your website complies with all applicable laws and regulations

This includes but is not limited to: ADA compliance, GDPR, CCPA, advertising regulations, professional licensing requirements, and industry-specific regulations

We reserve the right to immediately suspend or terminate service if your website violates these standards or applicable laws

3.A.11 Third-Party Services and Integrations

Your website may include integrations with third-party services (Google Analytics, social media platforms, etc.)

You are responsible for complying with the terms of service of any third-party platforms

We are not responsible for changes, outages, or discontinuation of third-party services

We may need to remove or modify integrations if third-party services change or become unavailable

3.B LOCAL SEARCH ENGINE OPTIMIZATION (GOOGLE BUSINESS PROFILE)

3.B.1 Service Description

The Local Search Engine Optimization service focuses on optimizing and managing your Google Business Profile (GBP). Services include:

One-Time Setup and Optimization:

Claim and verify your Google Business Profile (if not already claimed)

Complete profile optimization including business name, categories, services, hours, and contact information

Professional business description writing (up to 750 characters per Google's requirements)

Photo optimization and upload (using client-provided images)

NAP (Name, Address, Phone) consistency check across major listings

Initial baseline performance metrics capture

Ongoing Monthly Management (Lite Plan - $97/month):

Two (2) professionally crafted Google Business Profile posts per month

Review monitoring (we monitor reviews and notify you of new reviews)

Monthly automated performance report including:

Search visibility metrics (direct and discovery searches)

Customer actions (website clicks, direction requests, phone calls)

Photo views and post performance

Comparison to previous period

Ongoing Monthly Management (Standard Plan - $147/month):

Four (4) professionally crafted Google Business Profile posts per month

Review monitoring with alerts for new reviews

Quarterly profile audit and refresh:

Update of categories, services, and business description as needed

Photo refresh and optimization

Hours verification and updates

Competitor analysis and recommendations

Detailed monthly performance report with written analysis and recommendations

Priority support and faster response times

What is NOT Included:

Google Ads or paid advertising management

Review generation campaigns or automated review requests (requires separate service)

Response to reviews (you retain control of review responses)

Traditional SEO services (website optimization, backlink building, etc.)

Social media management or posting

Content creation beyond GBP posts (no blog writing, articles, etc.)

Reputation management services beyond monitoring

Management of other online directories or listings (Yelp, Facebook, etc.)

Local citation building or directory submissions

3.B.2 Pricing and Payment

Setup Fee: $399 (one-time, non-refundable upon commencement of work)

Monthly Subscription Options:

Lite Plan: $97 per month

Standard Plan: $147 per month

Sales Tax: Local search engine optimization services are not subject to Connecticut sales tax as they do not constitute computer and data processing services or website development services.

Payment Terms:

Setup fee is charged immediately upon purchase

Monthly subscription begins on the date of purchase and renews automatically

All payments are processed through our secure payment processor

You authorize automatic recurring charges to your payment method on file

Prices are subject to change with 30 days' advance written notice

Minimum commitment: 3 months for monthly plans (to allow time for results)

3.B.3 Client Responsibilities

You agree to provide:

For Initial Setup:

Google account email address with authority to manage the business listing

Accurate business information (legal name, DBA, address, phone, website, hours)

Business category and service/product descriptions

High-quality photos of your business (minimum 10-15 images including: exterior, interior, products/services, team, work samples)

Business description and unique selling points

Acceptance of Google Business Profile manager access invitation (REQUIRED - we cannot proceed without this)

Ongoing:

Timely approval of posts and content (within 48 hours of submission)

Notification of business changes (hours, services, contact information, special events)

Information about promotions, offers, or events you want featured

Updates to photos and visual content as your business evolves

Maintenance of your Google account access

Google Account Requirements:

You must have a valid Google account (Gmail) to own and manage your Google Business Profile

You must grant us "Manager" level access to your Google Business Profile

You retain ownership and full control of your Google Business Profile at all times

We will never transfer ownership or make changes that remove your access

3.B.4 Google Business Profile Access and Permissions

Manager Access:

We will send a manager access invitation to your Google account email

You MUST accept this invitation for us to begin work

Manager access allows us to edit your profile, post content, and access performance data

You retain full "Owner" access and can remove our access at any time

We will remove our manager access within 48 hours of service cancellation or upon your request

Access Limitations:

We cannot claim, verify, or manage profiles without your explicit authorization

We cannot access or respond to reviews on your behalf (you control review responses)

We cannot transfer profile ownership

We cannot access other Google services associated with your account (Gmail, Drive, etc.)

If We Cannot Obtain Access:

If you do not accept our manager invitation within 14 days, we reserve the right to consider the service abandoned and retain the setup fee

We cannot complete optimization or ongoing services without proper access

3.B.5 Project Timeline

Initial Optimization: Completed within 5 business days of:

Receipt of all required information and assets

Acceptance of Google Business Profile manager access invitation

Profile claim and verification (if applicable)

Ongoing Posts:

Posts are created and scheduled within 2 business days of approval

Posts are published throughout the month according to optimal timing for engagement

Quarterly Audits (Standard Plan):

Conducted every 90 days

Completed within 5 business days of audit initiation

Updates implemented within 2 business days of your approval

3.B.6 Scope Limitations and Service Boundaries

We Optimize Your Google Business Profile, but We Do Not Control Google:

Google sets all rules, algorithms, guidelines, and ranking factors for Google Business Profile

We optimize according to Google's published best practices, but cannot guarantee specific rankings or visibility

Google may change its algorithms, features, policies, or guidelines at any time without notice

Changes to Google's platform may affect your profile's performance regardless of our optimization efforts

We are not responsible for Google's decisions regarding profile suspension, removal, or ranking changes

Services We Do Not Provide:

Guaranteed rankings, traffic, or customer actions

Manipulation of reviews or review solicitation in violation of Google's policies

Keyword stuffing, spam tactics, or black-hat SEO techniques

Response to customer reviews (you maintain control of all review responses)

Management of Google Ads or paid advertising

Submission to other directories or online listings beyond Google

Advanced local SEO services such as citation building or backlink acquisition

3.B.7 Google Policy Compliance

Adherence to Google's Guidelines:

All work performed complies with Google's Business Profile Guidelines and Terms of Service

We will not engage in any practices that violate Google's policies, including but not limited to:

Creating fake reviews or soliciting reviews in violation of Google's policies

Keyword stuffing or spammy content

Misrepresenting your business name, location, or category

Creating duplicate or false listings

Using misleading or prohibited content

Client's Responsibility for Google Compliance:

You are ultimately responsible for the accuracy and compliance of your Google Business Profile

You agree not to request or instruct us to engage in any practices that violate Google's policies

You acknowledge that violations of Google's policies may result in profile suspension or removal

Profile Suspension or Removal:

If Google suspends or removes your profile for policy violations, we will assist with reinstatement appeals

However, we cannot guarantee reinstatement as Google makes final decisions

We are not responsible for profile suspensions resulting from actions outside our control or information provided by you that violates Google's policies

Reinstatement assistance is provided on a best-effort basis with no additional fees during active subscription

3.B.8 Subscription Terms and Cancellation

Minimum Commitment:

Monthly plans require a minimum 3-month commitment

This allows sufficient time for optimization efforts to demonstrate results

Early cancellation before the 3-month minimum will result in charges for the remaining balance of the minimum term

Cancellation Policy:

After the initial 3-month period, you may cancel at any time without penalty

Cancellation must be submitted in writing via email to [email protected]

Cancellation takes effect at the end of your current billing period

No partial refunds for unused portions of the current billing period

Setup fee is non-refundable under any circumstances

Upon cancellation, we will remove our manager access from your Google Business Profile within 48 hours

Your Google Business Profile remains your property and under your control

Service Suspension for Non-Payment:

If automatic payment fails, we will notify you via email

Service (posts, monitoring, reporting) will be suspended after 7 days of non-payment

A $15 reactivation fee may apply to restore suspended accounts

Service will resume within 24 hours of successful payment

We reserve the right to terminate service and remove manager access after 30 days of non-payment

3.B.9 Performance Metrics and Reporting

Automated Monthly Reports:

Reports are generated automatically from Google Business Profile data via our platform integration

Reports include standard Google-provided metrics: searches, clicks, calls, direction requests, photo views, and post performance

Reports are delivered via email by the 5th of each month for the previous month's performance

Standard Plan includes additional written analysis and recommendations

Report Accuracy:

Reports rely on data provided by Google Business Profile Insights

We cannot guarantee the accuracy of Google's data

Google may delay, revise, or limit access to certain metrics

Historical data may not always be available due to Google's data retention policies

No Guaranteed Results:

We do not guarantee specific increases in visibility, clicks, calls, or other metrics

Results depend on numerous factors including competition, location, industry, seasonality, and Google's algorithms

Past performance is not indicative of future results

We provide best-practice optimization but cannot control Google's ranking algorithms or user behavior

3.B.10 Content Creation and Posting

Google Business Profile Posts:

Posts are created using industry best practices and are designed to engage your target audience

Post content may include offers, updates, events, or general business information

Posts are created based on information you provide or publicly available information about your business

You have the right to review and approve posts before publication (approval must be provided within 48 hours)

Content Ownership:

You retain ownership of all content ideas, offers, and information you provide

We retain ownership of the specific post copy, formatting, and creative execution

Upon service termination, you may continue to use content concepts but not our specific post copy without permission

Content Standards:

All posts comply with Google's content policies

We will not create posts containing prohibited content (adult content, illegal services, misleading claims, etc.)

You are responsible for ensuring accuracy of offers, prices, and promotions featured in posts

You must notify us immediately if any post contains inaccurate information

3.B.11 Review Monitoring (Not Review Management)

What We Provide:

Monitoring of new reviews posted to your Google Business Profile

Email notifications when new reviews are posted

Summary of review trends in monthly reports

What We Do NOT Provide:

Writing or posting responses to reviews on your behalf (you retain full control)

Review generation or solicitation campaigns

Removal or disputing of negative reviews (except in cases of clear Google policy violations, which we can flag)

Reputation management or crisis response services

Your Responsibilities:

You are solely responsible for responding to reviews in a timely and professional manner

You must comply with Google's review response policies

You should never offer incentives or compensation in exchange for reviews, as this violates Google's policies

3.B.12 Quarterly Profile Audits (Standard Plan Only)

Audit Scope:

Review and update business categories if needed

Refresh or add new photos

Update business description to reflect current offerings

Verify accuracy of hours, services, and contact information

Check for new Google features or opportunities

Competitive analysis and positioning recommendations

Audit Process:

Audits are conducted every 90 days (quarterly)

We will email you to request any information updates needed for the audit

You will receive an audit summary with recommendations

Updates are implemented upon your approval

Implementation completed within 5 business days of approval

3.B.13 Third-Party Dependencies

Google Business Profile Platform:

This service is entirely dependent on Google's Business Profile platform

Google may change features, policies, data access, or availability at any time

We are not responsible for changes, outages, or discontinuation of Google Business Profile features

If Google significantly changes or discontinues Google Business Profile, we will work with you to identify alternative solutions but are not liable for loss of service

Data Access:

Our reporting and management capabilities depend on Google granting API or dashboard access

If Google restricts or removes our access, we may be unable to provide certain services

We will notify you promptly if access limitations affect service delivery

3.C HYBRID BUNDLE - COMPLETE LOCAL PRESENCE

3.C.1 Service Description

The Hybrid Bundle combines both Professional Website-as-a-Service and Local Search Engine Optimization (Google Business Profile) into a comprehensive package. This bundle includes:

Website Services:

All services included in Professional Website-as-a-Service (Section 3.A.1)

Professional template-based website design (up to 5 pages)

Web hosting, SSL certificate, domain connection

Mobile optimization and basic SEO

Google Analytics integration

Two (2) minor content edits per month

Google Business Profile Services:

All services included in Local Search Engine Optimization Lite Plan (Section 3.B.1)

Complete Google Business Profile setup and optimization

Two (2) professionally crafted GBP posts per month

Review monitoring and alerts

Monthly performance reporting

Unified Management and Reporting:

Single point of contact for both services

Unified monthly "Local Visibility Report" combining website analytics and GBP performance metrics

Coordinated content strategy across website and Google profile

Streamlined communication and project management

Optional Upgrade to Premium:

Upgrade to Standard GBP management (4 posts/month + quarterly audit) for additional $50/month

3.C.2 Pricing and Payment

Setup Fee: $599 (one-time, discounted from $696 if purchased separately)
Monthly Subscription: $197 per month (save $97/month vs. purchasing separately)

Premium Option: $247 per month (includes Standard GBP plan with 4 posts and quarterly audits)

Sales Tax: Connecticut sales tax of 1% applies to the website portion of services for clients located in Connecticut. The Google Business Profile portion is not subject to sales tax.

Payment Terms:

Setup fee is charged immediately upon purchase

Monthly subscription begins on the date of purchase and renews automatically

All payments are processed through our secure payment processor

You authorize automatic recurring charges to your payment method on file

Prices are subject to change with 30 days' advance written notice

3.C.3 Combined Service Terms

Applicability of Other Terms: All terms from Sections 3.A (Professional Website-as-a-Service) and 3.B (Local Search Engine Optimization) apply to the Hybrid Bundle, including but not limited to:

Client responsibilities for both website and GBP services

Content ownership and intellectual property terms

Support and communication terms

Cancellation and refund policies

Service limitations and exclusions

Compliance requirements

In Case of Conflict: If there is any conflict between the Hybrid Bundle terms and the individual service terms, the Hybrid Bundle terms shall control.

3.C.4 Client Responsibilities

You agree to provide all materials and information required for BOTH services:

For Website:

Logo, brand colors, and visual assets

Website content (text, images, media)

Domain registrar access

Business information and contact details

For Google Business Profile:

Google account email and manager access approval

Business information (NAP, categories, services)

High-quality business photos (15-20 recommended)

Business description and unique selling points

Combined Onboarding:

You will complete a single comprehensive onboarding form covering both services

All materials should be submitted within 14 days of purchase to avoid delays

Timely responses to requests and approvals (within 5 business days for website, 48 hours for GBP posts)

3.C.5 Project Timeline

Combined Launch Timeline:

Google Business Profile:

Optimization completed within 5 business days of receiving all information and manager access

First posts published within 7 days of optimization completion

Website:

Website launched within 14 business days of receiving all assets and content

May launch before or after GBP depending on asset availability

Coordinated Launch:

While both services proceed on parallel timelines, we aim to coordinate launches for maximum impact

You will receive progress updates for both services throughout the onboarding process

If delays occur in one service, the other service will proceed independently

3.C.6 Subscription Terms and Cancellation

Minimum Commitment:

The Hybrid Bundle has no minimum commitment period (month-to-month after initial purchase)

However, we recommend at least 3 months to see meaningful results from combined website and GBP optimization

Cancellation Policy:

You may cancel the Hybrid Bundle at any time without penalty

Cancellation must be submitted in writing via email to [email protected]

Cancellation affects BOTH services simultaneously (you cannot cancel one and keep the other)

Cancellation takes effect at the end of your current billing period

No partial refunds for unused portions of the current billing period

Setup fee ($599) is non-refundable under any circumstances

Downgrading to Individual Services:

If you wish to discontinue one service but keep the other, you must:

Cancel the Hybrid Bundle

Purchase the individual service you wish to retain at standard pricing

This may result in a price increase and separate setup process

We reserve the right to charge an additional setup fee if you downgrade and later wish to re-bundle services

Service Suspension for Non-Payment:

If automatic payment fails, BOTH services will be suspended after 7 days

A $15 reactivation fee applies to restore both services

Services will resume within 24 hours of successful payment

We reserve the right to terminate both services after 30 days of non-payment

3.C.7 Unified Reporting and Communication

Monthly Local Visibility Report:

Delivered by the 5th of each month covering the previous month

Combines website performance metrics (visitors, page views, top pages, session duration) with Google Business Profile metrics (searches, clicks, calls, directions, photo views)

Includes a "Visibility Snapshot" summary showing total customer actions driven by both platforms

Provides insights on how your website and Google profile work together to drive business results

Communication:

You have a single point of contact for both services

All update requests, questions, and approvals are handled through unified communication channels

You will receive coordinated updates when changes affect both services (e.g., business hours, contact information)

Content Coordination:

We ensure consistency across your website and Google profile (business information, branding, messaging)

Website content and GBP posts are coordinated to reinforce key offers and messaging

Updates to business information are synchronized across both platforms

3.C.8 Bundled Pricing Benefits

Cost Savings:

Hybrid Bundle: $599 setup + $197/month

Individual Services Total: $696 setup + $194/month

You Save: $97 on setup + volume discount on ongoing services

Additional Value:

Unified reporting and analytics

Coordinated content strategy

Streamlined communication and management

Faster project coordination

Priority support for bundled clients

Price Lock:

Your bundled monthly rate is locked in for as long as you maintain continuous active service

If you cancel and later resubscribe, current pricing at the time of resubscription will apply

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4. PAYMENT AND BILLING TERMS

4.1 Payment Methods

We accept the following payment methods:

Major credit cards (Visa, Mastercard, American Express, Discover)

Debit cards with credit card processing capability

ACH/Bank transfers (for select accounts with prior approval)

All payments are processed through our secure third-party payment processor. We do not store complete credit card information on our servers.

4.2 Automatic Recurring Billing

By subscribing to any of our services, you authorize us to:

Charge your payment method automatically on a recurring basis

Charge the setup fee (if applicable) at the time of purchase

Charge the monthly subscription fee on the same date each month

Update your payment method information as provided by payment networks or your bank (to prevent service interruptions)

Billing Date:

Your billing date is the same date each month as your initial purchase

If your billing date falls on a date that does not exist in a given month (e.g., 31st in a 30-day month), billing will occur on the last day of that month

4.3 Failed Payments and Past Due Accounts

Payment Failure Process:

Day 0: Payment attempt fails, automated email notification sent

Day 3: If still failed, second notification sent with request to update payment method

Day 7: If still failed, service suspended; third notification sent warning of termination

Day 30: If still failed, services terminated, account closed

Late Fees and Reactivation:

A $15 reactivation fee will be charged to restore services after suspension

We reserve the right to charge a late fee of up to 1.5% per month (18% annually) on past due balances

We may engage collection services for severely past due accounts

You are responsible for all costs associated with collection, including reasonable attorney fees

Service Restoration:

Once payment is received and reactivation fee (if applicable) is paid, services will be restored within 24 business hours

Any work performed during the suspension period will resume but may be delayed

We are not responsible for any losses incurred during service suspension due to non-payment

4.4 Refund Policy

Setup Fees:

All setup fees are non-refundable once work has commenced

Work is considered to have commenced upon receipt of your onboarding information or within 48 hours of purchase, whichever is earlier

No refunds will be issued for setup fees regardless of project status, completion, or client satisfaction

Monthly Subscription Fees:

Monthly fees are non-refundable

No partial refunds for unused portions of a billing period

If you cancel mid-month, you retain access to services until the end of your paid period

Refunds may be issued at our sole discretion in cases of extenuating circumstances or service failure on our part

Disputed Charges:

If you believe you have been charged in error, contact us within 30 days at [email protected]

Provide details of the disputed charge and reason for dispute

We will investigate and respond within 10 business days

If the charge was in error, we will issue a refund within 10 business days of determination

4.5 Price Changes

We reserve the right to modify our pricing at any time. Price changes will be handled as follows:

For Existing Clients:

You will receive at least 30 days' advance written notice via email of any price increases

New pricing takes effect on your next billing cycle after the notice period

You may cancel your service before the price increase takes effect without penalty

If you do not cancel, continued use of our services constitutes acceptance of the new pricing

For New Clients:

New clients will be charged the current pricing at the time of purchase

Promotional pricing is subject to the terms of the specific promotion and may not apply to renewals

4.6 Taxes

Connecticut Sales Tax:

A 1% Connecticut sales tax will be applied to website design, development, and hosting services for clients with a Connecticut billing address, as required by Connecticut General Statutes §12-407(a)(37)(A)

Sales tax will be separately stated on your invoice

Local search engine optimization services are not subject to Connecticut sales tax

Other Jurisdictions:

We will collect and remit sales tax, VAT, GST, or other applicable taxes as required by law based on your billing address

Tax rates and applicability are subject to change based on changes in tax law

You are responsible for any use taxes or other taxes not collected by us

Tax Exemption:

If you are exempt from sales tax, you must provide us with a valid tax exemption certificate before we can remove sales tax from your invoices

Exemption certificates must be current and comply with the laws of your jurisdiction

4.7 Currency

All prices are stated in United States Dollars (USD). We do not accept payment in other currencies at this time.

4.8 Chargebacks and Payment Disputes

Chargeback Prohibition:

You agree to contact us directly to resolve any billing disputes before initiating a chargeback with your bank or credit card company

Initiating a chargeback without first attempting to resolve the dispute with us may result in immediate termination of services

If a chargeback is filed, we will provide documentation to your financial institution supporting the validity of the charge

Illegitimate chargebacks may result in permanent ban from our services and potential legal action

Chargeback Fees:

If a chargeback is filed and subsequently reversed in our favor, you will be responsible for:

The original amount charged

A $25 chargeback processing fee

Any additional costs incurred as a result of the chargeback

Reactivation fees if services were suspended

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5. INTELLECTUAL PROPERTY RIGHTS

5.1 Client Content Ownership

Your Content: You retain all ownership rights to content you provide to us, including but not limited to:

Text, copy, and written materials

Logos, trademarks, and brand elements

Photographs, videos, and other media

Product descriptions and service information

Business information and data

License Grant to Us: By providing content to us, you grant My Social Signature a limited, non-exclusive, worldwide, royalty-free license to:

Use, reproduce, modify, and display your content solely for the purpose of providing services to you

Create derivative works based on your content as necessary to deliver services (e.g., resizing images, formatting text for web display)

Store your content on our servers and platform infrastructure

This license terminates when your service agreement ends, except we may retain copies for a reasonable period for backup and legal compliance purposes.

5.2 Our Intellectual Property

Platform and Tools: My Social Signature retains all ownership rights to:

Our website, platform, and proprietary technology

Website templates, themes, and design frameworks

Code, scripts, applications, and software

Proprietary processes, methodologies, and systems

Our brand name, logos, and trademarks

Documentation, guides, and training materials

License Grant to You: We grant you a limited, non-exclusive, non-transferable, revocable license to:

Use our platform and tools solely for your own business purposes during your active subscription

Display and use the website we create for you for as long as it is hosted on our platform

Access and use reporting dashboards and analytics provided through our platform

This license terminates immediately upon cancellation or termination of services.

5.3 Work Product and Deliverables

Website Code and Design:

You receive a license to use the website we create for you, but we retain ownership of the underlying code, template structure, and design framework

Upon request after cancellation, we will provide an export of your website files (HTML/CSS), but this does not transfer ownership of our proprietary code or systems

Exported files are provided "as-is" and may not function properly outside our hosting environment

Google Business Profile Content:

We retain ownership of the specific copy, wording, and creative execution of Google Business Profile posts we create

You retain ownership of the underlying offers, ideas, and business information

Upon service termination, you may continue to communicate the same offers and ideas but may not reuse our specific post copy without permission

5.4 Client Representations and Warranties

You represent and warrant that:

You own or have obtained all necessary rights, licenses, and permissions for all content you provide to us

Your content does not infringe upon the intellectual property rights, privacy rights, or other rights of any third party

Your content does not violate any applicable laws or regulations

You have the authority to grant us the licenses described in these Terms

Indemnification: You agree to indemnify, defend, and hold harmless My Social Signature from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your breach of these representations and warranties or from any content you provide.

5.5 Copyright Infringement Claims (DMCA)

We respect the intellectual property rights of others and expect our clients to do the same.

DMCA Notice: If you believe that content on a website we host infringes your copyright, please send a DMCA notice to [email protected] containing:

Your physical or electronic signature

Identification of the copyrighted work claimed to have been infringed

Identification of the allegedly infringing material and its location

Your contact information (address, telephone number, email)

A statement that you have a good faith belief that the use is not authorized

A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner

Response to DMCA Claims:

Upon receipt of a valid DMCA notice, we may remove or disable access to the allegedly infringing content

We will notify the client whose content was removed

The client may file a counter-notice if they believe the content was removed in error

We may terminate services for clients who are repeat copyright infringers

5.6 Trademarks

"My Social Signature" and our logo are trademarks of My ARL Ventures LLC. You may not use our trademarks without our prior written consent except as necessary to identify us as your service provider.

5.7 Portfolio and Marketing Use

Portfolio Rights: We reserve the right to:

Display your website in our portfolio of work examples

Use screenshots of your website and Google Business Profile in our marketing materials

Reference you as a client in our client lists and case studies

Create anonymized case studies about our work for you (with identifying information removed if you prefer)

Opt-Out: If you do not want your website or business included in our portfolio or marketing materials, you may opt out by emailing us at [email protected]. We will remove your materials within 10 business days of your request.

6. PRIVACY AND DATA PROTECTION

6.1 Privacy Policy

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Our Privacy Policy is available at: www.mysocialsignature.com/privacy

6.2 Data We Collect

In the course of providing services, we may collect and process:

Personal Information:

Name, email address, phone number, and mailing address

Business name, business address, and business contact information

Payment information (processed securely through our payment processor)

Google account information (for GBP services)

Domain registrar login credentials (with your permission, for website services)

Business Information:

Business description, services, products, and offerings

Business hours, categories, and operational information

Photos, logos, and brand assets

Website content and media

Usage and Analytics Data:

Website traffic and visitor behavior (via Google Analytics or platform analytics)

Google Business Profile performance metrics

Email open rates and engagement metrics

Platform usage data and interaction logs

6.3 How We Use Your Data

We use your data to:

Provide, maintain, and improve our services

Process payments and send billing communications

Communicate with you about your account and services

Send service-related notifications and updates

Provide customer support

Generate performance reports and analytics

Comply with legal obligations

Prevent fraud and enhance security

Market our services (you may opt out of marketing communications)

6.4 Data Sharing and Third Parties

We Do Not Sell Your Data.

We may share your information with:

Service Providers:

Payment processors (for billing and transactions)

Hosting and infrastructure providers

Email service providers (for transactional and marketing emails)

Analytics providers (Google Analytics, platform analytics)

Customer support tools

Legal Requirements:

We may disclose your information if required by law, court order, subpoena, or government request

We may disclose information to protect our rights, property, or safety, or that of our users or the public

Business Transfers:

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity

With Your Consent:

We may share your information with third parties when you explicitly consent or direct us to do so

6.5 Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Security Measures Include:

Encryption of data in transit (SSL/TLS)

Secure data storage with access controls

Regular security assessments and updates

Employee training on data protection

Secure payment processing (PCI-DSS compliant processors)

However: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6.6 Data Retention

During Active Service:

We retain your data for as long as your account is active and as necessary to provide services

After Service Termination:

We may retain your data for up to 90 days after service termination for backup, legal compliance, and potential service reinstatement

After 90 days, we will delete or anonymize your data unless we are required to retain it for legal, tax, or regulatory purposes

You may request earlier deletion by emailing [email protected]

Website and Content Backups:

We maintain regular backups of hosted websites

Backups may be retained for up to 30 days after service termination

After 30 days, backups are permanently deleted

6.7 Your Data Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you

Correction: You may request that we correct inaccurate or incomplete information

Deletion: You may request that we delete your personal information (subject to legal retention requirements)

Portability: You may request a copy of your data in a machine-readable format

Objection: You may object to certain processing of your data, such as for marketing purposes

To Exercise Your Rights: Email us at [email protected] with the subject line "Data Rights Request." We will respond within 30 days.

6.8 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, disclose, and sell

Right to request deletion of your personal information

Right to opt out of the sale of personal information (we do not sell personal information)

Right to non-discrimination for exercising your CCPA rights

To exercise these rights, email [email protected].

6.9 European Data Protection (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right to access, rectification, erasure, and data portability

Right to object to or restrict processing

Right to withdraw consent

Right to lodge a complaint with a supervisory authority

Legal Basis for Processing: We process your data based on:

Performance of our contract with you

Your consent (for marketing communications)

Our legitimate interests (to improve services, prevent fraud)

Legal obligations

6.10 Cookies and Tracking

Our website and platform may use cookies and similar tracking technologies to:

Remember your preferences and settings

Analyze website traffic and usage

Provide personalized content and advertising

Improve user experience

You may disable cookies in your browser settings, but this may limit certain functionality of our website.

For more information, see our Privacy Policy and Cookie Policy.

6.11 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it promptly.

7. LIMITATION OF LIABILITY

7.1 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT

WARRANTIES THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE

WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT, INFORMATION, OR RESULTS

WE DO NOT WARRANT THAT:

Our services will meet your specific requirements or expectations

Your website will achieve any particular search engine rankings

Your Google Business Profile will appear in specific search results or locations

You will receive a specific amount of traffic, leads, or sales

Defects or errors will be corrected within any specific timeframe

Our platform will be free from viruses or other harmful components

7.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MY ARL VENTURES LLC, DOING BUSINESS AS MY SOCIAL SIGNATURE, AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

Indirect, Incidental, Special, Consequential, or Punitive Damages, Including:

Loss of profits, revenue, or business opportunities

Loss of data or information

Cost of substitute services

Business interruption

Loss of goodwill or reputation

Any other indirect or consequential losses

Direct Damages:

Our total liability for any claims arising from or related to our services shall not exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim

Minimum Liability Cap:

In no event shall our liability exceed $1,000, even if you have not paid us that amount

7.3 Specific Service Limitations

Website Services:

We are not responsible for website downtime caused by hosting platform issues, internet outages, DNS propagation delays, or circumstances beyond our reasonable control

We are not liable for data loss resulting from platform failures, client actions, or third-party service failures

We are not responsible for website performance issues caused by excessive traffic, resource usage, or external attacks (DDoS, hacking attempts, etc.)

We do not guarantee that your website will function properly if exported and hosted elsewhere

Google Business Profile Services:

We are not responsible for decisions made by Google regarding your profile's ranking, visibility, suspension, or removal

We are not liable for changes to Google's algorithms, policies, or platform features

We do not guarantee specific rankings, search positions, or traffic levels

We are not responsible for review content, negative reviews, or review removal decisions made by Google

We cannot control or guarantee Google's data accuracy or reporting metrics

Third-Party Services:

We are not responsible for the performance, availability, or actions of third-party services (Google, domain registrars, payment processors, etc.)

We are not liable for changes to third-party platforms, APIs, or terms of service that affect our ability to provide services

7.4 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (earthquakes, floods, fires, storms, etc.)

War, terrorism, civil unrest, or government actions

Pandemics, epidemics, or public health emergencies

Internet or telecommunications failures

Power outages or utility failures

Strikes, labor disputes, or supplier failures

Cyberattacks, hacking, or security breaches affecting third-party infrastructure

Changes or outages to third-party platforms (Google, hosting providers, etc.)

7.5 Basis of the Bargain

You acknowledge and agree that we have set our prices and entered into this agreement in reliance upon the limitations of liability and disclaimers of warranties set forth herein, and that these limitations reflect a reasonable allocation of risk between the parties.

7.6 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

8. DISPUTE RESOLUTION AND GOVERNING LAW

8.1 Governing Law

These Terms and Conditions and any disputes arising from or related to our services shall be governed by and construed in accordance with the laws of the State of Connecticut, United States of America, without regard to its conflict of law principles.

8.2 Jurisdiction and Venue

You agree that any legal action, suit, or proceeding arising out of or related to these Terms or our services must be filed exclusively in the state or federal courts located in New Haven County, Connecticut. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

8.3 Informal Dispute Resolution

Before initiating any formal legal proceedings, you agree to first contact us to attempt to resolve any dispute informally.

Dispute Resolution Process:

Notice of Dispute: Send a written notice to [email protected] describing:

The nature of the dispute

The specific facts giving rise to the dispute

The relief or remedy you are seeking

Good Faith Negotiation: We will respond within 10 business days and work with you in good faith to resolve the dispute through negotiation

30-Day Resolution Period: Both parties agree to engage in good faith negotiations for at least 30 days before pursuing formal legal action

Mediation (Optional): If the dispute is not resolved within 30 days, either party may request non-binding mediation through a mutually agreed-upon mediator

8.4 Arbitration Agreement (Optional)

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Mandatory Arbitration: At our sole option, we may require that any dispute, claim, or controversy arising out of or relating to these Terms or our services be resolved through binding arbitration rather than in court.

Arbitration Process:

Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules

The arbitration will be held in New Haven County, Connecticut, or remotely by videoconference

The arbitrator's decision will be final and binding

Judgment on the arbitration award may be entered in any court having jurisdiction

Exceptions to Arbitration:

Small claims court actions (for claims within the court's jurisdiction)

Claims for equitable relief (injunctions, specific performance)

Intellectual property disputes (trademark, copyright, patent claims)

Class Action Waiver: YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Opt-Out of Arbitration: You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

8.5 Limitation Period for Claims

You agree that any claim or cause of action arising out of or related to our services must be filed within one (1) year after the claim or cause of action arose. After that time, such claims are permanently barred.

8.6 Attorney's Fees

In any legal action or arbitration to enforce these Terms or resolve a dispute:

The prevailing party shall be entitled to recover its reasonable attorneys' fees and costs

If we are required to engage legal counsel to collect amounts you owe, you agree to reimburse our reasonable attorneys' fees and collection costs

8.7 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY LAW, YOU AND MY SOCIAL SIGNATURE WAIVE ANY RIGHT TO A JURY TRIAL IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES.

9. GENERAL PROVISIONS

9.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and My ARL Ventures LLC d/b/a My Social Signature regarding our services.

These Terms supersede all prior or contemporaneous agreements, understandings, representations, or warranties, whether written or oral.

9.2 Amendments and Modifications

We reserve the right to modify these Terms at any time. Changes will be effective:

Immediately upon posting for non-material changes

After 30 days' notice for material changes affecting active clients

Notice of Changes:

We will provide notice of material changes via email to the address associated with your account

Continued use of our services after the effective date of changes constitutes acceptance

If you do not agree to the modified Terms, you must cancel your services before the effective date

Current Version: The most current version of these Terms will always be available at www.mysocialsignature.com/terms

9.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

That provision shall be deemed severed from these Terms

The remaining provisions shall remain in full force and effect

The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable

9.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

No waiver of any breach of these Terms shall constitute a waiver of any other or subsequent breach.

9.5 Assignment

Your Assignment: You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent shall be void.

Our Assignment: We may assign, transfer, or delegate our rights and obligations under these Terms:

To an affiliate or subsidiary

In connection with a merger, acquisition, or sale of all or substantially all of our assets

To any third party with notice to you

9.6 Independent Contractors

You and My Social Signature are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and us.

9.7 Third-Party Beneficiaries

These Terms are for the benefit of you and My Social Signature only. No third party shall have any rights to enforce any provision of these Terms.

9.8 Survival

The following provisions shall survive termination or expiration of these Terms:

Payment obligations for services rendered

Intellectual property rights and licenses

Indemnification obligations

Limitation of liability and disclaimers

Dispute resolution and governing law provisions

Any other provision that by its nature should survive

9.9 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including those listed in Section 7.4 (Force Majeure).

If a force majeure event continues for more than 30 days, either party may terminate the affected services upon written notice.

9.10 Notices

To You: We may provide notices to you via:

Email to the address associated with your account

Posting on our website or platform

In-app notifications

Physical mail to the address on file

Notices via email are deemed received within 24 hours of sending.

To Us: You may provide notices to us via:

Email: [email protected]

Physical mail: My ARL Ventures LLC d/b/a My Social Signature, [Address to be added]

Notices to us are deemed received upon our actual receipt.

9.11 Language

These Terms are provided in English. If these Terms are translated into another language and there is any conflict between

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the English version and the translated version, the English version shall prevail.

9.12 Headings

The section headings in these Terms and Conditions are for convenience only and have no legal or contractual effect. They do not affect the interpretation of these Terms.

9.13 Electronic Signatures and Records

You consent to the use of electronic signatures, records, and disclosures in connection with your use of our services. This consent applies to all communications, agreements, and disclosures that we provide to you electronically.

You agree that electronic signatures, contracts, orders, and other records have the same legal effect as handwritten signatures and paper records.

9.14 Export Control

You agree to comply with all applicable export and import control laws and regulations in your use of our services. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo or trade sanctions.

9.15 Government Use

If you are a U.S. government entity or using our services on behalf of a U.S. government entity, our services qualify as "commercial items" as defined in FAR 2.101 and are provided with only those rights as are granted to all other customers pursuant to these Terms.

9.16 Feedback and Suggestions

If you provide us with any feedback, suggestions, or ideas regarding our services ("Feedback"):

You grant us a perpetual, worldwide, royalty-free license to use, modify, and incorporate such Feedback

We are under no obligation to use your Feedback

We are not required to compensate you for any Feedback you provide

You waive any moral rights you may have in such Feedback

10. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us:

My ARL Ventures LLC d/b/a My Social Signature

Email: [email protected]
Website: www.mysocialsignature.com

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM Eastern Time (excluding federal holidays)

For Legal Notices:
Email: [email protected]
Subject Line: "Legal Notice - [Your Name/Company]"

11. ACKNOWLEDGMENT AND ACCEPTANCE

By purchasing our services, creating an account, submitting information through our website or platform, or using our services in any manner, you acknowledge that:

You Have Read These Terms: You have read, understood, and agree to be bound by these Terms and Conditions in their entirety

You Have Authority: You have the legal authority to enter into this agreement on behalf of yourself and/or your business

You Consent to Communications: You have read and agree to Section 2 (Communications and TCPA Compliance) and provide your express written consent to receive electronic communications, calls, and text messages as described

You Accept Electronic Records: You consent to electronic signatures, records, and disclosures and agree they have the same legal effect as paper records

You Understand the Services: You understand the scope, limitations, and terms of the specific service(s) you are purchasing

You Accept Liability Limitations: You acknowledge and accept the limitations of liability and disclaimers of warranties set forth in these Terms

You Agree to Dispute Resolution: You agree to the dispute resolution procedures, including mandatory informal resolution and (if applicable) binding arbitration

Your use of our services constitutes your binding acceptance of these Terms and Conditions.

APPENDIX A: PRODUCT COMPARISON CHART

FeatureWebsite-as-a-ServiceLocal SEO (Lite)Local SEO (Standard)Hybrid BundleSetup Fee$297$399$399$599 (Save $97)Monthly Fee$97$97$147$197 (Save $97/mo)Professional Website✓ (5 pages)✗✗✓ (5 pages)Web Hosting & SSL✓✗✗✓Domain Connection✓✗✗✓Monthly Website Edits2 edits/month✗✗2 edits/monthGoogle Analytics✓✗✗✓GBP Optimization✗✓✓✓GBP Monthly Posts✗2 posts4 posts2 postsReview Monitoring✗✓✓✓Monthly GBP Report✗✓ (Automated)✓ (Detailed + Analysis)✓ (Unified Report)Quarterly GBP Audit✗✗✓✗CT Sales Tax1% (website portion)Not applicableNot applicable1% (website portion)Minimum CommitmentMonth-to-month3 months3 monthsMonth-to-monthBest ForBusinesses needing a website onlyBudget-conscious local businessesBusinesses serious about local SEOBest value - complete presence

APPENDIX B: DEFINITIONS

Client/You/Your: The individual or business entity purchasing and using our services.

Company/We/Us/Our: My ARL Ventures LLC, doing business as My Social Signature.

GBP: Google Business Profile, formerly known as Google My Business, the free tool provided by Google for businesses to manage their online presence across Google Search and Google Maps.

Manager Access: Permission level granted within Google Business Profile that allows My Social Signature to edit and manage the profile without transferring ownership.

Minor Content Edit: A website update that can be completed in 20 minutes or less, typically involving text changes, image swaps, or basic information updates. Does not include major redesigns, new pages, or complex functionality changes.

NAP: Name, Address, Phone Number - the core business information that must be consistent across online listings.

Platform: The proprietary technology infrastructure, systems, and tools used by My Social Signature to deliver services, including but not limited to hosting, management dashboards, and automation systems.

Services: The products and services offered by My Social Signature, including Professional Website-as-a-Service, Local Search Engine Optimization, and Hybrid Bundle services.

Setup Fee: The one-time, non-refundable fee charged at the time of service purchase to cover initial project setup, onboarding, and implementation.

SSL Certificate: Secure Sockets Layer certificate, a digital certificate that authenticates a website's identity and enables encrypted connection.

Subscription: The recurring monthly payment for ongoing services, billed automatically on the same date each month.

TCPA: Telephone Consumer Protection Act, a federal law regulating telephone solicitations, autodialed calls, prerecorded messages, text messages, and fax advertisements.

APPENDIX C: STATE-SPECIFIC DISCLOSURES

California Residents

California Consumer Privacy Act (CCPA): California residents have specific rights regarding their personal information. See Section 6.8 for details.

California Civil Code Section 1789.3: You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs:

In writing: 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834

By phone: (916) 445-1254 or (800) 952-5210

Connecticut Residents

Sales Tax: Connecticut residents are subject to a 1% sales tax on website design, development, and hosting services as required by Connecticut General Statutes §12-407(a)(37)(A).

Consumer Protection: For information about consumer protection laws, contact:

Connecticut Department of Consumer Protection

Website: portal.ct.gov/DCP

Phone: (860) 713-6300

New York Residents

Automatic Renewal Law: New York residents are protected by automatic renewal laws requiring clear disclosure of subscription terms. See Section 4.2 for automatic billing terms.

Other States

If your state has specific consumer protection laws or disclosure requirements not addressed in these Terms, such laws shall apply to the extent required and shall be deemed incorporated by reference.

APPENDIX D: COMPLIANCE CERTIFICATIONS

My Social Signature strives to maintain compliance with applicable laws and industry standards:

Data Security:

Payment processing through PCI-DSS compliant payment processors

SSL/TLS encryption for data transmission

Regular security assessments and updates

Privacy Regulations:

GDPR compliance for EU residents (data rights, lawful basis for processing)

CCPA compliance for California residents (transparency, data rights)

CAN-SPAM Act compliance for email marketing

Telecommunications:

TCPA compliance for calls, texts, and automated communications

Opt-out mechanisms for all communication types

Do-Not-Call list respect

Accessibility:

Websites built with web accessibility standards in mind

However, we do not guarantee ADA compliance unless specifically contracted

Business Compliance:

Registered business entity in Connecticut

Sales tax collection and remittance where required

Compliance with Connecticut consumer protection laws

EFFECTIVE DATE AND VERSION CONTROL

Current Version: 1.0
Effective Date: October 19, 2025
Last Updated: October 19, 2025

Version History:

Version 1.0 (October 19, 2025): Initial Terms and Conditions

Document ID: MSS-TC-2025-V1.0

SIGNATURE AND ACCEPTANCE

For My ARL Ventures LLC d/b/a My Social Signature:

By offering these services, we agree to provide them in accordance with these Terms and Conditions.

For Client:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Your electronic acceptance constitutes your binding legal signature.

END OF TERMS AND CONDITIONS

IMPORTANT NOTICES

PLEASE READ CAREFULLY:

✓ SAVE A COPY: We recommend you save or print a copy of these Terms and Conditions for your records.

✓ CHECK FOR UPDATES: These Terms may be updated from time to time. The current version is always available at www.mysocialsignature.com/terms

✓ QUESTIONS? If you have any questions about these Terms, contact us at [email protected] before using our services.

✓ YOUR CONSENT MATTERS: By using our services, you are agreeing to these Terms, including:

Automatic recurring billing

Communications consent (calls, texts, emails)

Limitation of liability

Dispute resolution procedures

Arbitration agreement (with opt-out option)

✓ YOUR RIGHTS: You have the right to:

Cancel services (subject to terms)

Opt out of marketing communications

Request your data

Opt out of arbitration (within 30 days)

Thank you for choosing My Social Signature. We look forward to helping you build your local online presence!

Document prepared by: My ARL Ventures LLC d/b/a My Social Signature
Legal Disclaimer: This document is provided for general informational purposes. We recommend having these Terms reviewed by a qualified attorney licensed in Connecticut to ensure compliance with all applicable laws and adequate protection for your specific business needs.

© 2025 My ARL Ventures LLC. All rights reserved.